Maybank - Serangoon

The service towards the customers are excellent by the branch staff.they were very helpful when ever we have approached gor help.however,they need to improve on the token service they have.the lady who gives tokens is more busy than bank branch manager himself. She keeps the queue waiting atleast for 10 minutes,so she can finish walking around and guiding others.she sholearn on how to manage queue.if people are queuing for token give the tokens first and then probably go and help others.

The team was able to adjust their lunch hours to try to clear as much of the Q as possible... kudos and thanks for adjusting their hours... The officer that attended to me was a suave gentleman Jonathan Khoo... Very knowledgeable, professional and very thorough... without officers like Jonathan and his patience, i am sure that the Q experiences in all banks today are just in a state where we are at a lost for words. Thank you Jonathan.

Visited this branch for banking needs and was served by front teller Jasmin. Credit have to give to her cause she really know her work and gave very detailed information. Great job!