KFC Chinatown Point

I will like to compliment Arun in this Chinatown Point outlet. Always bring smile and politeness as a service provider. I had experienced there is a little unsettled team behind the scene yet Arun shown the leadership spirit every time when I were waiting for my order.

Thanks to staff Mr.Vijay. He was very helpful and considerate in helping us decide our choices and explaining the menu (we were tourists) The service was quick. This KFC experience gave us a positive start to our day.

Went here to order takeaway, well my order was served quick and the manager is friendly too and the chicken was nice and tasty maybe my experience is good that day

Visited this outlet on 1 March 2026, late afternoon. I ordered a 2-pc Smoky Kecap Manis 2pc Chicken meal via Self-Order kiosk. To my dismay, for the 2-pc chicken pieces, I was served a tiny wing (not even a full wing) & a small drumlet. Any customer familiar with KFC’s 2-pc Chicken meal would immediately recognize this discrepancy. I approached the frontline staff (the regular auntie that I recognise from previous visits) & asked why the pieces were so small. She replied, “Oh this Kecap Manis chicken is like that, all small small one. All drumlets!!” I asked her to please check. She did not. Instead, she repeated the same answer, ignored me, & proceeded to prepare other orders making absolutely no effort to check, verify the order, or review the portions. Totally Zero attempt to rectify. Reluctantly, I finished the meal & left, unconvinced. 2 days later, on 3 March 2026, 6pm at KFC (PLQ Mall), I saw multiple customers having the exact same Smoky Kecap Manis 2-pc Chicken Meal. The same that I ordered previously. And the chicken pieces were significantly larger: Proper-sized portions, consistent with a 2-pc set meal. Obviously, I had been lied to by this frontline auntie. The discrepancy, dishonesty & lack of accountability are undeniable & appalling. This isn’t about wanting a “bigger piece.” It’s about being dismissed, given a clearly inaccurate explanation, and zero accountability when customers raise legitimate concerns. Extremely disappointed. This also shows, that customers cannot always rely on consistency or integrity at this outlet. - Nicholas Ng Reply

Thanks to the staff of KFC Chinatown Point for making my KFC fried chicken so crunchy on the outside and juicy inside. This is by far the best KFC I've had!! Thank you. - Tammy Reply