Pet's Lagoon
Pet's Lagoon has over 10 years of experience in the industry. Pet's Lagoon has been providing pet services for over 14 years. Pet's Lagoon is one of the Three Best Rated® Pet Services in Choa Chu Kang, Singapore.
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Best pet home in Singapore based on my experience. My Pet Pappu always happy going there. For grooming and also for Pet homestay. Thanks for NIKKI for taking care of my pet and also sending me updated without showing any unhappiness when asked. Thanks to the grooming personal whom ,showing so much of care to my Pet Pappu.
Been trusting Kirby and team for the past 2 years and I have never been let down so far! My boys always come back fresh and most importantly happy! They love the team and its really important for me that I can leave them with Pets lagoon with a peace of mind.
I’ve been sending all my dogs here for the past 12 years since I moved to cck, they are the only ones I trust and they look after my dogs so well.
This is the third time our appointment has been mixed up and recorded under the wrong date via WhatsApp . As pet parents, we made the effort to take leave from work specifically to bring our fur kids for their grooming appointment. However, upon arriving at the outlet, the staff informed us that they could not find our appointment in the system. Fortunately, we were able to provide WhatsApp proof showing that the appointment had been confirmed. Despite this, instead of acknowledging the mistake, the staff advised us to call in to make bookings next time, without taking responsibility for the error made by their team. This was disappointing, especially when the appointment had already been properly secured and confirmed. We question whether all this inconvenience was really necessary. In addition, we were given a specific pick-up time for our pets. When we returned as advised, the grooming was not completed, and we were made to wait an additional 30 minutes without prior notice. Overall, the experience reflected a lack of coordination, accountability, and consideration for customers’ time. As paying customers and responsible pet parents, we expect a basic level of professionalism and reliability, especially when appointments are confirmed in advance. I hope management will take this feedback seriously and review the booking and customer service procedures to prevent similar incidents from happening again. - Jade
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