Watsons

I went to the Watson outlet at Jem to purchase soft bristles toothbrush for my husband who has sensitive gums. There are so many options which I find it confusing and I check with Nur Iman who happened to be next to me packing some stocks. He has been very helpful and patient to help me find and try explain to me. He even offer to check with his supervisor the questions which he is not certain. Though he is just a management trainee however he exhibit very positive attitude and excellent customer service which is absent in some permanent staff. He is truly an asset to the company and such good service will keep customer coming back for more ! Kudos to Nur Iman.

I was blown away by the service rendered by Yu Mei, the staff manning the cashier counter on 14th March in the evening. When I asked whether the pharmacist was still on duty tonight, she took initiative to check the sign and confirm the pharmacist would return after her break at 8.15pm. I then bought some heel cushions and asked her if she had scissors as I wanted to wear it on the spot. Yu Mei was kind enough to ask another colleague to attend to the customers behind me at the cashier while she went to the stock room to get scissors and opened it up, telling me to be careful so as not to cut myself at the plastic edges when I took the item out. She also patiently helped me exchange an item, without question. I can tell she is a meticulous and caring person. By going the extra mile, Yu Mei made my day and she should be commended for her service.

I would like to commend that Mr Nur Iman, Mgt Trainee is very helpful and friendly. He goes all the way to help me carry my purchased goods to my car as I bought a lot of stuff.